No Internet Connection/Slow Internet Connection | Windows 10 and 11

Follow these basic troubleshooting steps if you are having issues connecting your devices with Windows 10 or 11: 

1. Turn off and on the Wifi by clicking on the Wifi icon; in the lower right corner of the screen.
2. Restart/Reboot the device for at least 1 minute.
3. Forget the WiFi network.
   1. For Windows 11
      1. Head to the Start menu and type “Settings” in the search bar.
      2. Tap “Network & Internet” and then pick the Wi-Fi option.
      3. Press “Manage Known Network” and select the network you want to forget.
      4. Click “Forget,” and the network will be erased from your list.
   2. For Windows 10
      1. Press the Windows key on your keyboard and type "wifi."
      2. Click on Wi-fi Settings 
      3. Click Manage Known Networks
      4. Click on a Network name and then click Forget

If the steps above do not work, run a network command.  Use these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

1.  Select Search on the taskbar and type “command prompt.” The Command Prompt button will appear.

2.  Right-click on the application, then select “Run as administrator.”

3.  At the command prompt, run the following commands in the listed order

1. Type netsh winsock reset and select Enter.
2. Type netsh int ip reset and select Enter.
3. Type ipconfig /release and select Enter.
4. Type ipconfig /renew and select Enter.
5. Type ipconfig /flushdns and select Enter.

4.  Restart your computer, then try to connect again to the network.