Follow these basic troubleshooting steps if you are having issues connecting your devices with Windows 10 or 11:
- Turn off and on the Wifi by clicking on the Wifi icon; in the lower right corner of the screen.
- Restart/Reboot the device for at least 1 minute.
- Forget the WiFi network.
- For Windows 11
- Head to the Start menu and type “Settings” in the search bar.
- Tap “Network & Internet” and then pick the Wi-Fi option.
- Press “Manage Known Network” and select the network you want to forget.
- Click “Forget,” and the network will be erased from your list.
- For Windows 10
- Press the Windows key on your keyboard and type "wifi."
- Click on Wi-fi Settings
- Click Manage Known Networks
- Click on a Network name and then click Forget
If the steps above do not work, run a network command. Use these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
1. Select Search on the taskbar and type “command prompt.” The Command Prompt button will appear.
2. Right-click on the application, then select “Run as administrator.”
3. At the command prompt, run the following commands in the listed order
- Type netsh winsock reset and select Enter.
- Type netsh int ip reset and select Enter.
- Type ipconfig /release and select Enter.
- Type ipconfig /renew and select Enter.
- Type ipconfig /flushdns and select Enter.
4. Restart your computer, then try to connect again to the network.